Returns & Exchanges
At Eyelash Warehouse it is our desire for you to be 100% satisfied with your purchase and the customer service you receive while shopping with us.
If you are not entirely pleased with your purchase, or find that it is not suitable for your needs, please contact us immediately upon receipt. It will be our pleasure to work with you so we may provide you with a more pleasing product or one that is more suitable.
Please follow the below policies and guidelines when contacting us and performing a return or exchange:
*All sales are FINAL one packaging has been opened. If packaging has been opened , we will NOT accept returns. We WILL accept exchanges, provided the below procedures are followed, and ALL conditions are met.
This policy is enforced in order to hygienically protect our customers and our inventory, as well to enable us to keep our prices competitive.
* Please contact us so that we may discuss the exchange/return and then provide you with a Return Authorization Code (RAC) and address to which the return/exchange may be sent. This RAC code MUST be obtained and placed/written on the outside of the package containing the merchandise that you will send back to us. We will use this RAC to verify and properly identify the customer, the returned product, the product replacement needed and to keep track of conversations we have had regarding this transaction.
It is very important that we have this communication with you prior to performing a return or exchange, and are able to provide you with this RAC before you send back any merchandise. Any merchandise sent to us without the RAC will NOT be accepted.
* DO NOT OPEN OR USE THE PRODUCT if you think you may want to exchange them. We WILL NOT perform exchanges for any product that has been opened / used..
Product must be sent back to us in the original packaging and in the unaltered condition in which it arrived to you.
Any product sent back to us that does not arrive in the above stated condition will be REFUSED, and returned to the customer ONLY at the customer's expense.
* Returns/Exchanges must be sent back to us with signature confirmation. This is for your protection. We will need to be able to verify that we did receive the return shipment.
* Shipping charges are non-refundable.
* If you wish to do a return or exchange, we must be notified within 7 days of the receipt of your order.
* Depending on the circumstances, some returns and exchanges can take some time to be settled. We will communicate with you during this process.
Please allow up to two weeks for returns and exchanges to be processed.